what is churn rate
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Churn Rate: What It Means, Examples, and Calculations

Minimizing churn is essential for maintaining a strong customer base. A lower churn rate not only reveals your customers are happy but also helps in building a loyal community that supports and promotes your brand.
customer retention rate as a measure of long term growth.
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How to Calculate Your Customer Retention Rate

A high customer retention rate not only provide a steady revenue stream but also helps attract new customers through positive word-of-mouth and referrals.
understanding customer retention and loyalty
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How Do You Build Customer Retention and Loyalty

By focusing on customer retention and loyalty, businesses gain a deeper understanding of customer behaviors, identify strengths and weaknesses in their business to implement strategies for long-term loyalty and growth.